If you have any
questions, please direct them to reportcd@visteon.com
Please note that the Deliver Rating is based on performance to certain Visteon plants only, the CMMS plants (CMMS is an Enterprise Resource Planning, ERP, system that is used in Visteon). Section 3.7 lists the plants that are active for Delivery Rating. The Delivery Rating will be expanded to cover plants in the future.
Last update
Feb 2007
TABLE OF CONTENTS
1.
Introduction
1.1.
Visteon Supplier
Portal
1.2.
Supplier Delivery Performance
Manual
2.
Delivery Rating
Overview
2.1.
Category I: Communication
2.2.
Category II: Shipping Performance
3.
Appendix
3.1.
Problem Report
3.2.
Production Loss
Report
3.3.
How to Compute the 'Overall DR
Trend'
3.4.
Delivery Status
3.5. Delivery Ratings
Dispute Process
3.6. Visteon Contact
List
3.7.
Visteon Plant List
1.
Introduction
(back to Table of
Contents)
The Report Card is a web-based mechanical application
that tracks and reports data on Visteon supplier performance, based on a
standard set of metrics defined by Visteon. The application draws together
data that is captured in operational systems (e.g. CMMS3) and manual input
(e.g. Problem/ Production Loss Reports) from the CMMS Plants throughout
Visteon, and consolidates it into one location for easier use.
This tool provides supplier performance data that
will be used:
Ø
To identify opportunities
for continuous improvement
Ø
To improve communications
through standardized data
Ø
To measure supplier
performance to support operational processes
Ø
For Sourcing Decisions by
Purchasing
Delivery Ratings are generated for each supplier site
monthly.
1.1. Visteon
Supplier Portal (Covisint)
(back to Table of
Contents)
The Report Card is accessed via the Gateway to Visteon (G2V).
Current suppliers can access this link form the Visteon Current Suppliers page
(http://www.visteon.com/suppliers/current_suppliers.html).
You must have a CDS ID and Password which can be requested from the Registration section of the Report Card
Questions about the Visteon Supplier Portal should be directed to the Help Desk
(http://www.visteon.com/utils/help.html)
1.2. Supplier Delivery Performance Manual
(back to Table of
Contents)
The purpose of this manual is to provide an overview
to the Delivery Rating and to provide specific information on
'How to improve the Delivery Performance' to
Visteon.
Please click on Supplier Delivery Performance Manual to download
your copy of the manual.
2. Delivery Rating Overview
(back to Table of Contents)
The Supplier Site's Delivery Rating (0-100 points) is
broken down into two categories:
|
Delivery Rating |
|
|
I. Communication |
25 points |
|
II. Supplier Shipping Performance |
75 points |
2.1 Category I: Communication
(back to Table of
Contents)
Deductions against the Communication category (25
Points) consist of:
2.1.1 ASN Late Part Receipts &
ASN Accuracy Criteria
(back to 2.1 Category I:
Communication)
Advanced Shipping Notices (ASNs) are input 100% of
the time upon conveyance departure. The ASN data conforms to Visteon
standards and is 100% accurate
|
·
ASN Late Part Receipts
The number of parts that were received into
plant without using the Supplier's ASN. Possible reasons for this
are the following: |
|
|
-
ASN not sent at all
-
ASN was sent too late (after the delivery was
already received at Visteon)
-
ASN shows wrong data (e.g. plant code, part
number, etc.)
-
ASN created by Supplier (in CMMS3 screen FMAA)
due to technical issues with sending electronic ASN |
|
·
Consolidator/ Carrier ASN's
Your carrier has entered the ASN because he had
no original ASN from you (so called Consolidator ASN's). The
possible reasons are:
|
|
|
-
ASN was sent not at all
-
ASN was sent too late
-
ASN shows none or a wrong Carrier Code/ Next
destination/ Pool Point
|
|
·
Duplicate ASN
The number of supplier electronic ASN's
received which had duplicate ASN 'Header' information. |
|
|
ASN's are matched by comparing 5 edits:
-
Supplier Code
-
Part number
-
ASN number
-
Packaging Slip
-
Ship date |
Please consult the Supplier Delivery Performance Manual for further
information.
Calculation:
ASN Late Part Receipts:
( S 'Post Time > Ship Time' Instances + 'Total Manual Part Receipts' on APAA )
* 100
ASN Inaccurate Part Receipts:
( S
'Consol ASN - No Supplier ASN' + 'Duplicate
ASN' Instances on APAA) * 100
'ASN Late Part
Receipts' and 'ASN Inaccurate Part
Receipts' instances are combined; this combined percentage is
applied against the 'ASN Timeliness and Accuracy Matrix' to determine
point deductions.
|
ASN Late Part Receipts & Inaccurate Part
Receipts Matrix |
|
PERCENT |
POINTS LOST |
PERCENT |
POINTS LOST |
|
100 |
0 |
94.9 - 94.5 |
11 |
|
99.9 - 99.5 |
1 |
94.4 - 94.0 |
12 |
|
99.4 - 99.0 |
2 |
93.9 - 93.5 |
13 |
|
98.9 - 98.5 |
3 |
93.4 - 93.0 |
14 |
|
98.4 - 98.0 |
4 |
92.9 - 92.5 |
15 |
|
97.9 - 97.5 |
5 |
92.4 - 92.0 |
16 |
|
97.4 - 97.0 |
6 |
91.9 - 91.5 |
17 |
|
96.9 - 96.5 |
7 |
91.4 - 91.0 |
18 |
|
96.4 - 96.0 |
8 |
90.9 - 90.5 |
19 |
|
95.9 - 95.5 |
9 |
90.4 and below |
20 |
|
95.4 - 95.0 |
10 |
|
|
NOTE: A single instance can count twice if the
receipt is both untimely and inaccurate.
2.1.2 Unanswered DDL Shortages Criteria
(back to 2.1 Category I:
Communication)
ALL Shortages are answered accurately and
in accordance with DDL procedures.
Please consult the Supplier Delivery Performance Manual
for further information.
Calculation:
Number of DDL Shortages NOT ANSWERED on
JBBA * 100
|
DDL Shortages Matrix |
|
PERCENT |
POINTS LOST |
|
100.0 - 99.1 |
0 |
|
99.0 - 98.1 |
1 |
|
98.0 - 97.1 |
2 |
|
97.0 - 96.1 |
3 |
|
96.0 - 95.1 |
4 |
|
95.0 and
below |
5 |
2.2 Category II: Shipping
Performance
(back to Table of
Contents)
Deductions against the Shipping
Performance category (75 Points) consist of:
A supplier can only lose a maximum of 75
points in this category regardless of the number of deductions
applied.
2.2.1 Up-to-Schedule
Shipping Criteria
(back to 2.2 Category II: Shipping
Performance)
Suppliers should read CMMS3 CMIA screen
help to ensure a detailed understanding of how behind schedule
instances are calculated.
Please consult the Supplier Delivery Performance Manual
for further information.
Calculation:
S 'Undershipment' instances on CMIA * 100
|
Up-to-Schedule Shipping
Matrix |
|
PERCENT |
POINTS LOST |
PERCENT |
POINTS LOST |
|
100 |
0 |
91.4 - 91.0 |
18 |
|
99.9 - 99.5 |
1 |
90.9 - 90.5 |
19 |
|
99.4 - 99.0 |
2 |
90.4 - 90.0 |
20 |
|
98.9 - 98.5 |
3 |
89.9 - 89.5 |
21 |
|
98.4 - 98.0 |
4 |
89.4 - 89.0 |
22 |
|
97.9 - 97.5 |
5 |
88.9 - 88.5 |
23 |
|
97.4 - 97.0 |
6 |
88.4 - 88.0 |
24 |
|
96.9 - 96.5 |
7 |
87.9 - 87.5 |
25 |
|
96.4 - 96.0 |
8 |
87.4 - 87.0 |
26 |
|
95-9 - 95.5 |
9 |
86.9 - 86.5 |
27 |
|
95.4 - 95.0 |
10 |
86.4 - 86.0 |
28 |
|
94.9 - 94.5 |
11 |
85.9 - 85.5 |
29 |
|
94.4 - 94.0 |
12 |
85.4 - 85.0 |
30 |
|
93.9 - 93.5 |
13 |
84.9 - 84.5 |
31 |
|
93.4 - 93.0 |
14 |
84.4 - 84.0 |
32 |
|
92.9 - 92.5 |
15 |
83.9 - 83.5 |
33 |
|
92.4 - 92.0 |
16 |
83.4 - 83.0 |
34 |
|
91.9 - 91.5 |
17 |
82.0 and below |
35 |
2.2.2 Record Maintenance
/ Cum Disagree Criteria
(back to 2.2 Category II: Shipping
Performance)
Supplier maintains 100% cum ship quantity
agreements. Supplier reconciles cum quantity disagreements in
a timely manner.
Please consult the Supplier Delivery Performance Manual
for further information.
Calculation:
S Number of Instances of "Parts in Cum
Disagree" Status * 100
|
Cum Disagree Matrix
|
|
PERCENT |
POINTS |
PERCENT |
POINTS |
|
100 |
0 |
94.9 - 94.5 |
11 |
|
99.9 - 99.5 |
1 |
94.4.- 94.0 |
12 |
|
99.4 - 99.0 |
2 |
93.9 - 93.5 |
13 |
|
98.9 - 98.5 |
3 |
93.4 - 93.0 |
14 |
|
98.4 - 98.0 |
4 |
92.9 - 92.5 |
15 |
|
97.9 - 97.5 |
5 |
92.4 - 92.0 |
16 |
|
97.4 - 97.0 |
6 |
91.9 - 91.5 |
17 |
|
96.9 - 96.5 |
7 |
91.4 - 91.0 |
18 |
|
96.4 - 96.0 |
8 |
90.9 - 90.5 |
19 |
|
95.0 - 95.5 |
9 |
90.4 and below |
20 |
|
95.4 - 95.0 |
10 |
|
|
2.2.3 Shipping
Discrepancy Criteria
(back to 2.2 Category II: Shipping
Performance)
Supplier has no instances of shipping
discrepancies. Supplier conforms to customer transportation
routings and guidelines.
Please consult the Supplier Delivery Performance Manual
for further information.
Calculation:
S Shipping Discrepancies
Instances (65 Transactions) on TABA * 100
|
Shipping Discrepancies
Matrix |
|
PERCENT |
POINTS |
|
100 |
0 |
|
99.9 - 99.0 |
1 |
|
98.9 - 98.0 |
2 |
|
97.9 - 97.0 |
3 |
|
96.9 - 96.0 |
4 |
|
95.9 - 95.0 |
5 |
|
94.9 - 94.0 |
6 |
|
93.9 - 93.0 |
7 |
|
92.9 - 92.0 |
8 |
|
91.9 - 91.0 |
9 |
|
90.9 and below |
10 |
2.2.4 Unconfirmed
Packaging Criteria 
(back to 2.2 Category II: Shipping
Performance)
Supplier
maintains 100% accurate and confirmed packaging data for all
parts.
All stock is labeled to customer
specifications and standards
Please consult the Supplier Delivery Performance Manual
for further information.
3. Appendix
(back to Table of
Contents)
-
Problem Reports can be issued in each
category 'Supplier Communication' as well as 'Shipping
Performance' for a delivery or logistic issue.
-
Problem reports are send via fax to the
supplier
-
Supplier are requested to reply to the
Problem Report until the deadline indicated on the report
-
Each Problem Report equals a 5-point
deduction
Please consult the Supplier Delivery Performance Manual
for further information.
3.2 Production Loss
Report
(back to Table of
Contents)
-
Supplier caused off-line and / or
Production Loss at a Visteon Plant or at a Visteon Customer
Plant
-
Expected supplier response within 10
working days (8D)
-
Each Production Loss Report equals a
20-point deduction
Please consult the Supplier Delivery Performance Manual
for further information.
3.3 How to Compute the
Overall DR Trend
(back to Table of
Contents)
On 'Supplier Site Summary' you will find
the
-
Delivery Rating per month for each division
-
The 'Overall DR Trend' and
-
The 'Delivery Status'
The Overall DR Trend
-
Is the LOWEST of the 'divisional trend
values'
-
The 'Divisional trend values' are found
by clicking on each divisional rating and viewing the trend
line.
Example:
Calculation of the 'Divisional Trend' for
ASPAC (Asia Pacific):
Figures are taken from the Report Card screen copy
above:
This weighted average/ trend line is
calculated as follows:
-
The last 6 mature months are weighted
from 1 for the oldest month thru 6 for the most recent mature
month.
-
Ratings in each month are multiplied by
the weight according to the month, and then the total is
divided by the sum of the weights for each month which had a
rating.
-
Months with no rating will be excluded
from the calculation.
3.4 Report
Card Delivery Status
(back to Table of
Contents)
The Delivery Status is linked to the
'Overall DR Trend':
|
Overall DR Trend 90 or higher |
= |
Preferred
/ Green |
| Overall DR Trend 80 - 90 |
= |
Non
Preferred / Yellow |
| Overall DR Trend 79 or
below |
= |
Non
Preferred / Red |
3.5
Supplier Dispute Process
(back
to Table of Contents)
- Send explanation including evidence to
your MP&L plant analyst
- Any dispute request received without
all required documentation will not be processed.
- Any disputes received after the
'Supplier Dispute Deadline' (see calendar) will not be processed.
- Your 5-digit supplier code is
absolutely mandatory for any kind of correspondence
- The Category detail sheets that
accompany the Delivery Rating, listing the error detail must
always be submitted along with the required documentation.
3.5.1 Process for Disputing Delivery
Rating – Category I
Please analyze
your ASN Performance in the CMMS3 DDL or eDDL system
before disputing your rating!
|
ASN Late Part
Receipts
|
|
|
- Overview ASN Performance: CMMS
APAA
|
|
|
- Identify 'Post Time
> Ship Time' and/ or
'Manual Parts Receipts' instances in CMMS APAA by
plant
|
|
|
- Go to AJAA and ADAA (F5 from
AJAA) for ASN details
|
Conventional EDI User (e.g. Darwin, ASNI-X12) should
compare the identified instances with record of 997 functional
acknowledgments. (Confirmation sent from Visteon SOLMIS back
to your computer that ASN has been transmitted OK)
Dispute any instance(s) where the
transmission of your ASN was confirmed from SOLMIS within 15
minutes after the shipment has been picked up. A copy of 997
functional acknowledgement must be submitted with your
dispute.
Dispute any instance(s) of manual ASN
were the transmission of your electronic ASN was confirmed by
SOLMIS. Check either AJAA for deleted ASN and submit a screen
copy with the dispute OR submit a copy of the 997 functional
acknowledgement.
|
ASN Inaccurate Part
Receipts
|
|
|
- Identify instances of
'Consolidator ASN – no supplier ASN' or 'Duplicate
ASN' in CMMS AJAA.
|
|
|
- Identity instances of 'Duplicate
ASN' and/or 'Original Conveyance = I' (When the
original ASN is in receiving process).
|
Conventional EDI User:
Dispute any instance of carrier ASN
('Consolidator ASN – No supplier ASN') if the transmission of
your electronic ASN was confirmed by SOLMIS.
Web-EDI Suppliers:
Duplicate ASN: Must submit a copy of the
ASN History with dispute.
Conventional EDI User:
Must submit a copy of the transmission
log.
|
DDL
Non-Compliance
|
|
|
·
A copy of screen 'JBBA' printed
within the time frame of 10:45am
- 10:59 am EST (= GMT / London
–5) must be submitted along with your
dispute. |
|
|
·
The only exceptions for none
compliance with DDL promises will be for racks, kit
parts, holidays, plant shutdown and system downtime.
Just-in-time suppliers on DDL should verify with their
plant follow up person that their 'promise' time is
equal to their transit time. |
3.5.2 Process for Disputing Delivery
Rating – Category II
|
Up-to-schedule shipping
performance
|
|
|
- The release (862 or 830) shown on
the detail report for the part(s) must be submitted
with your dispute.
|
|
|
- If you are shipping to any
request other than a release (e-mail, fax
requirements, etc.) you must include this in your
documentation.
|
|
Record Maintenance
|
|
|
- DDL suppliers must challenge any
accum received disagree
that occurs regardless of error type within 24 hours.
The exception to this would be Friday's and Saturday's
in which additional time is added. Please submit a
screen print of the Challenge screen JCBA on the day
the challenge was entered.
|
|
|
- Suppliers with in-transit
disagrees must delete existing ASN (in CMMS !) and
replace the deleted ASN with a corrected ASN
|
|
|
- Non-DDL suppliers must submit a
copy of the 862 release showing the cum agreement on
the day following the date of shipment indicated on
the Report Card detail.
|
|
Shipping Discrepancies -
( 65 transaction )
|
|
|
- A copy of screen TABA must be
submitted along with a signed copy of the Packing Slip
and the Bill of Lading (supplier are required to
contact carrier to receive a copy of the Bill of
Lading) indicated the parts were picked up by the
carrier.
|
|
Unconfirmed Packaging
|
|
|
- Note: Suppliers must submit
information on DAIA and contact receiving plant for
DCIA approval to complete the process.
|
|
|
- Suppliers must submit a copy of
screen DAIA and a signed copy of the Packaging Data
Form (NA V1121 or VE 1121P) along with the
dispute.
|
|
Problem Report
|
|
|
- Problem Reports are not
disputable with plant MP&L Analyst and must be
escalated to MP&L Supervisor / or MP&L
Manager.
|
|
Production Loss Report
|
|
|
- Problem Reports are not
disputable with plant MP&L Analyst and must be
escalated to MP&L Supervisor / or MP&L Manager
according to the 'Production Loss Report – Process
Flowchart' (Please consult the Supplier Delivery Performance
Manual for further information).
|
NOTE:
Revisions will not be visible until the
new rating month
Rating Revisions will not be visible
until at least one shipment is received in the plant.
3.6 Visteon Contact List
(back
to Table of Contents)
If you any questions concerning EDI or DDL - please consult the
Visteon Contact List
for further information.
You must have a CDS ID and Password to access this file.
3.7 Visteon
CMMS Plant List
(back
to Table of Contents)
| 
